We're here to help
Get quick answers, talk to our team, or report a problem with your RUUT account — whatever you need, we've got you covered.
We're here to help
Get quick answers, talk to our team, or report a problem with your RUUT account — whatever you need, we've got you covered.
Contact Us
Got a question or need help with your RUUT account? Choose one of the options below to reach us or find quick answers.
Contact us in the
RUUT app
Send a message to our support team directly from the RUUT app.
Tap the profile icon in the lower-right corner → Help & support → tap ‘Write us’ to send us a message.
Contact us in the
RUUT app
Send a message to our support team directly from the RUUT app.
Tap the profile icon in the lower-right corner → Help & support → tap ‘Write us’ to send us a message.
Email our support team
Prefer email? Email us at support@ruutapp.com and we'll be in touch as soon as we can.
We aim to respond within 1 hour during working hours (Mon–Fri 7am–4pm UK time).
Email our support team
Prefer email? Email us at support@ruutapp.com and we'll be in touch as soon as we can.
We aim to respond within 1 hour during working hours (Mon–Fri 7am–4pm UK time).
Help Centre
Looking for quick answers? Browse our Help Centre for guides and common questions — chances are someone's asked it before.
Lost your card or spotted fraud?
Can't access your RUUT app? Call our 24/7 Card Freeze Line: +44 20 4572 0090.
If you've spotted a suspicious transaction, email our Fraud Team at fraud@ruutapp.com.
You can also report scams to the UK's Stop Scams helpline by calling 159.
See more in our FAQ: “What should I do if my card is lost or stolen?”
Lost your card or spotted fraud?
Can't access your RUUT app? Call our 24/7 Card Freeze Line: +44 20 4572 0090.
If you've spotted a suspicious transaction, email our Fraud Team at fraud@ruutapp.com.
You can also report scams to the UK's Stop Scams helpline by calling 159.
See more in our FAQ: “What should I do if my card is lost or stolen?”
Ready when you are
Start your journey with RUUT today
